Privacy Policy
Last updated: September 14, 2026
At MaxOut.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our AI-powered sales performance platform.
Information We Collect
Account Information
When you create an account, we collect your name, email address, company information, and role.
Sales Call Data
We process audio recordings and transcripts of sales calls to provide AI coaching and insights. This data is encrypted and stored securely.
Usage Analytics
We collect data about how you interact with our platform to improve our services and user experience.
Optional website analytics
When you allow website analytics, we use Google Analytics to understand visits to our public website, campaign sources, and interactions such as trial links and demo enquiries. Google Analytics uses cookies and receives technical information about your browser and device. We do not load the Google Analytics tag before you allow it. You can decline analytics and still use the website, or change your choice using Analytics preferences in the footer when analytics is enabled.
Our website analytics events do not include the names, email addresses, messages, call recordings, or transcripts you submit. We keep advertising storage, advertising personalization, and Google signals disabled in this website integration. We store your analytics preference in your browser. These settings apply to analytics on the public marketing website; embedded booking and video services may have their own privacy controls.
How Google uses information from sites that use its servicesHow We Use Your Information
AI Coaching: Analyze sales calls to provide personalized coaching insights
Performance Analytics: Generate reports and dashboards for sales performance
Platform Improvement: Evaluate service performance and improve the user experience, subject to the Google user data restrictions below
Communication: Send important updates about your account and our services
Support: Provide customer support and troubleshooting assistance
AI Processing and Learning
MaxOut AI uses your company's playbook, uploaded knowledge and eligible past call insights as context for analysis, coaching and content generation. Team members can benefit from relevant examples and patterns from their company's calls. Individual coaching can also retain a user's communication habits across sessions and company memberships.
Relevant information is sent to AI service providers to deliver features such as transcription, analysis, search and generation. Using call examples as context is different from training a general-purpose AI model. Optional avatar creation uses a training video you submit to create your replica.
Company learning settings control automatic learning from analyzed calls. Turning learning off retains existing patterns and does not delete stored data or disable every use of retained context in live coaching. Contact us about deletion or a particular processing requirement.
Where enabled, platform outcome reports combine numerical company results. Internal source references may identify the contributing companies and are restricted to authorized platform administrators. The Google user data restrictions below continue to apply.
Your company's authorized users, platform administrators, and your authorized coach or agency administrator may access data according to their roles. A reseller can view and help administer its direct client accounts.
Data Security & Protection
We implement industry-standard security measures to protect your data:
- •Encrypted connections for accessing the service
- •Secure cloud hosting infrastructure with network security controls
- •Regular security updates and monitoring
- •Role-based access controls for company and administrative functions
- •Contact us for current security, storage and retention details for your deployment
Data Sharing
We do not sell your personal data. We may share information only in these limited circumstances:
- •With your explicit consent
- •To comply with legal obligations or court orders
- •With service providers that process information to deliver hosting, AI processing, communications and other service functions
- •With authorized users and administrators, including your coach or agency when they manage your account
- •In the event of a merger or acquisition (with prior notice to users)
Google User Data
MaxOut.ai's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
When you connect your Google account, we access only the data necessary to provide our services. Google user data is:
- •Used solely to provide and improve the user-facing features you explicitly request
- •Not used for advertising or marketing purposes
- •Not shared with third parties except as necessary to provide the service
- •Not used to train generalized AI or machine learning models
You can revoke MaxOut.ai's access to your Google data at any time through your Google Account settings.
Your Rights
You have the right to:
- •Access your personal data
- •Correct inaccurate information
- •Delete your account and associated data
- •Export your data
- •Opt-out of marketing communications
Data Retention
We retain data as needed to provide our services and meet applicable obligations. You can request deletion or export through your account or the privacy contact below. Deleting an individual user account does not necessarily delete company-owned call records; those records may be retained with user references removed. Contact us about company-level deletion.
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
Business Address
MaxoutAI, Inc. (dba MaxOut.ai)
2261 Market Street STE 46150
San Francisco, CA 94114
United States
Tell us what you need and which account your request concerns so we can follow up.
This Privacy Policy may be updated periodically. We will notify users of significant changes via email or through our platform. Continued use of MaxOut.ai after changes constitutes acceptance of the updated policy.